Module #2

1) Needs: Having production workers produce Quality (clean, error-free, and marked-up) reproduction of books timely (2 day turn around).

2) What does it cost to meet the need: 6 to 8 hours of training and observation
What does it cost to ignor the need: Re doing poorly reproduced text 2 or 3 times or having some one else do it (outsource= very expensive).

3) Three reasons why your eventaul ID should consider any of the notions presented under the general heading of Front end analysis:

1. Are the goals realistic (error-free and marked-up within two working days)
2. Can we trade "some" quality for speed?
3. Do we have the right equipment?

4) What can we take from chapter six to inform our model development.

1. Looking at the whole picture
2. Is Instruction the solution?
3. Lack of knowledge
4. Lack of skills
5. Lack of motivation
6. Environmental problems
7. Over worked?
8. un realistic expectations from end users.